INNER ALCHEMY CO LLC
REFUND POLICY
Last Updated: July 22, 2026
Overview
At Inner Alchemy Co, we are committed to providing you with a high-quality experience. Because our treatments involve custom-compounded prescription medications prescribed specifically for each individual patient, our refund policy reflects the personalized nature of our services and applicable regulations governing prescription medications.
Consultation Fees
Medical consultation fees are non-refundable once a consultation has been completed by a licensed healthcare provider, regardless of whether a prescription is issued.
If You Are Not Approved for Treatment
If a licensed provider determines that you are not a suitable candidate for treatment, any pending payment authorization will be released and you will not be charged. No further action is required on your part.
Prescription Medications
Once a prescription has been approved by a licensed provider and transmitted to a partner pharmacy for compounding and fulfillment, we are unable to accept returns, exchanges, or issue refunds. This policy is in accordance with applicable laws and regulations governing prescription medications. Custom-compounded medications cannot be restocked, resold, or reused.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect order, please contact us within 48 hours of delivery at hello@inneralchemyco.com. Our sole obligation in such cases will be to work with our pharmacy partner to reship the correct or replacement product at no additional cost to you, or, where a reship is not feasible, to issue an account credit. Refunds will not be issued for damaged or incorrect orders.
Cancellations Before Fulfillment
If you wish to cancel your order before it has been submitted to a pharmacy for compounding, please contact us as soon as possible at hello@inneralchemyco.com. Cancellations requested before any clinical review or pharmacy costs have been incurred may be eligible for a full refund. If provider review or administrative processing has already begun, a cancellation fee of up to $50 may apply to cover provider time and operational costs. If compounding has already begun or medication costs have been incurred, no refund will be issued, consistent with our Prescription Medications policy above.
Subscription Cancellations
If your treatment plan includes a recurring subscription, you may cancel future renewals at any time by contacting us at hello@inneralchemyco.com or through your patient portal. Cancellation will take effect at the end of the current billing period. No refunds will be issued for the current billing period. Prior billing periods are non-refundable.
Your payment method will be automatically charged at the frequency selected at checkout unless you cancel prior to the renewal date. Any pricing or subscription changes may occur at any time without notice, subject to applicable laws.
Chargebacks
We ask that you contact us directly at hello@inneralchemyco.com before initiating a chargeback with your bank or credit card company. Filing a chargeback without first attempting to resolve the issue with us may result in suspension of your account. We reserve the right to dispute any chargeback we believe is unwarranted.
Account Credits
In certain situations, Inner Alchemy Co may, at its sole discretion, offer an account credit toward a future order. Account credits expire twelve (12) months from the date of issuance and may be applied to any Inner Alchemy Co product or service.
How to Contact Us
For any questions about our refund policy or to request a cancellation, please contact:
Inner Alchemy Co LLC
488 NE 18th Street, Unit 1703
Miami, FL 33132
Email: hello@inneralchemyco.com