INNER ALCHEMY CO LLC
SHIPPING POLICY
Last Updated: July 22, 2026
Overview
Inner Alchemy Co is committed to delivering your prescribed medications and wellness products
safely, discreetly, and as quickly as possible. All medications are compounded and shipped by
our partner pharmacies, which are state-licensed 503A compounding facilities located in the
United States.
Shipping Cost
All orders placed through Inner Alchemy Co include free standard shipping. You will never be
charged a separate shipping fee.
Processing and Delivery Times
Once your treatment plan has been approved by a licensed provider and your prescription has
been transmitted to our partner pharmacy, your medication will be compounded and shipped
directly to the address you provide. Most orders are delivered within 5 to 10 business days from
the date of provider approval. Delivery timelines may vary based on your location, pharmacy
compounding schedules, carrier delays, weather, holidays, or other factors outside our control.
During periods of high order volume or pharmacy transitions, shipping times may be extended.
We will communicate any known delays through your patient portal or via email.
Shipping Carriers
Orders are shipped via USPS, UPS, or FedEx depending on the pharmacy and your location.
Tracking information will be provided via email once your order has shipped.
Packaging
All orders are shipped in plain, discreet packaging with no indication of the contents.
Temperature-sensitive medications are shipped with appropriate cold-pack materials to maintain
product integrity during transit.
Shipping Address
You are responsible for providing an accurate and complete shipping address at the time of
order. Inner Alchemy Co is not responsible for orders delivered to an incorrect address provided
by you. If an order is returned due to an incorrect address provided by you, reshipment will be
subject to additional shipping costs payable by you.
Signature Requirements
Certain orders may require a signature upon delivery. If a signature is required, the carrier will
make delivery attempts as per their standard procedures. If you are unable to be present, you
may contact the carrier to arrange an alternative delivery.
Delivery Issues
If your order is lost or not received, please contact us at hello@inneralchemyco.com within 48
hours of the end of the estimated delivery window. If your order is damaged or incorrect, please
contact us within 48 hours of the delivery date. We will work with the carrier and our pharmacy
partner to resolve the issue as quickly as possible.
Service Area
We currently ship to addresses within the United States. Service availability may vary by state
based on telehealth regulations and pharmacy licensing. We do not ship to P.O. Boxes for
temperature-sensitive medications. We do not currently ship internationally.
Risk of Loss
Title and risk of loss for all products transfer to you upon delivery by the carrier to the shipping
address you provided.
Contact Us
For questions about shipping or your order status, please contact:
Inner Alchemy Co LLC
488 NE 18th Street, Unit 1703
Miami, FL 33132
Email: hello@inneralchemyco.com
Phone: 1-888-546-6155